Privacy Policy

Last updated: September 1, 2026

TannerUnderwater Charters LLC and TannerUnderwater LLC (“Tanner Underwater,” “we,” “us,” or “our”) respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit tannerunderwater.com, contact us, make a reservation, subscribe to our communications, purchase a product or service, or participate in one of our activities.

Information We Collect

Information You Provide

We may collect personal information that you provide directly to us, including:

  • Name

  • Email address

  • Phone number

  • Billing information

  • Booking and payment details

  • Emergency contact information

  • Participant names and ages

  • Travel and scheduling information

  • Equipment sizes and rental requirements

  • Dietary restrictions or accessibility needs

  • Relevant medical or safety information provided through a waiver

  • Messages, questions, reviews, and other communications

  • Photographs, video, audio, and other media captured during an activity

When a parent or legal guardian makes a reservation for a minor, we may also collect information about the parent or guardian and the participating minor.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect information such as:

  • IP address

  • Browser, network, and device information

  • Pages viewed

  • Links clicked

  • Referring website

  • Dates and times of visits

  • General location information

  • Website activity and interaction data

We use this information to operate the website, understand visitor activity, improve our services, and protect against fraud or misuse.

How We Use Your Information

We may use personal information to:

  • Process and manage reservations

  • Collect payments and issue refunds

  • Communicate booking details and trip updates

  • Coordinate waivers, equipment, transportation, and participant needs

  • Provide customer service

  • Deliver purchased photographs and videos

  • Send requested newsletters and promotional communications

  • Maintain safety and emergency records

  • Improve our website, services, and guest experience

  • Prevent fraud and protect our legal rights

  • Comply with applicable laws, regulations, and insurance requirements

  • Resolve complaints, disputes, and payment chargebacks

We may use photographs, video, audio, or other media as described in our Terms & Conditions and applicable participant agreements.

Booking and Payment Services

Online reservations are processed through FareHarbor and its payment-processing partners. When you make a reservation, your information may be collected and processed by FareHarbor according to its own privacy practices.

Payment card information is processed by our authorized payment providers. Tanner Underwater generally does not receive or store complete payment card numbers.

If you make a payment through another service, such as PayPal, Venmo, Zelle, Wise, or a bank transfer, that provider will process your information under its own terms and privacy policy.

Website Hosting and Analytics

Our website is hosted by Squarespace. Squarespace may collect information about your browser, network, device, IP address, referring pages, and activity on our website to operate, secure, and improve its services.

We may use Squarespace Analytics and other analytics services to understand website traffic and visitor activity.

Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, local storage, and similar technologies to:

  • Operate essential website functions

  • Remember visitor preferences

  • Analyze website traffic and performance

  • Prevent fraud and improve security

  • Measure marketing effectiveness

  • Support embedded content and third-party features

Some cookies are necessary for the website to function. Other cookies, including analytics or marketing cookies, may be optional where required by law.

You can manage available cookie preferences through our cookie banner or your browser settings. Disabling cookies may affect certain website features.

Newsletter and Marketing Communications

If you subscribe to our newsletter or agree to receive promotional communications, we may use your name and email address to send news, wildlife updates, offers, and information about upcoming trips.

Our newsletter and customer-communication services may be provided through third-party email or marketing platforms.

You can unsubscribe at any time by using the link included in a marketing email or by contacting us. You may still receive necessary transactional messages concerning an active booking or purchase.

How We Share Information

We may disclose personal information to service providers that help us operate our business, including:

  • Website hosting and analytics providers

  • Booking and reservation platforms

  • Payment processors

  • Waiver and electronic-signature providers

  • Email and marketing platforms

  • Captains, guides, contractors, photographers, and videographers

  • Transportation and expedition partners

  • Insurance providers and professional advisers

  • Technology, security, and customer-support providers

These providers may access information only as reasonably necessary to perform services on our behalf or as permitted under their own applicable terms.

We may also disclose information:

  • When required by law, subpoena, or legal process

  • To protect the safety, rights, or property of Tanner Underwater, our guests, or others

  • To prevent fraud or investigate unlawful activity

  • In connection with a business sale, merger, restructuring, or transfer

  • With your direction or consent

We do not sell personal information for money. Certain analytics or advertising technologies may be considered “sharing” under some privacy laws. Where required, visitors may use our available cookie controls to manage those technologies.

Photographs and Video

Photographs, video, audio, and drone footage may be captured during our trips and activities.

Our use of guest images and recordings is governed by our Terms & Conditions, booking disclosures, and applicable participant agreements. Guests who do not wish to appear in promotional media should notify us in writing before their trip.

Media purchased by a guest may be delivered through email, cloud storage, file-transfer services, or another digital platform. Those providers may process information necessary to complete the delivery.

Data Retention

We retain personal information for as long as reasonably necessary to:

  • Complete reservations and provide services

  • Maintain business and accounting records

  • Satisfy insurance and safety requirements

  • Resolve disputes and respond to chargebacks

  • Enforce agreements

  • Meet legal and regulatory obligations

Retention periods may vary depending on the type of information and the reason it was collected.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Guests should avoid sending sensitive information through unsecured email or messaging services.

Children’s Privacy

Our website and services are not directed toward children under 13 without the involvement of a parent or legal guardian.

We may collect information about minors when a parent or guardian books an activity, provides consent, or completes required participation documents on the minor’s behalf.

If you believe a child has provided personal information without appropriate permission, please contact us.

Your Privacy Choices

Depending on where you live and subject to applicable law, you may have the right to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Withdraw consent where processing is based on consent

  • Opt out of marketing communications

  • Request information about how we disclose personal information

  • Appeal the denial of an applicable privacy request

We may need to verify your identity before completing a request. Certain information may be retained when required for legal, safety, accounting, insurance, or dispute-resolution purposes.

To submit a privacy request, contact us using the information below.

Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, booking systems, payment services, embedded content, or other external services.

We do not control the privacy or security practices of third parties. Please review their privacy policies before submitting personal information.

International Visitors

Tanner Underwater is based in Florida, United States. If you access our website or services from another country, your information may be transferred to and processed in the United States or other locations where our service providers operate.

Privacy and data-protection laws in those locations may differ from the laws in your country.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal obligations.

The updated policy will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through the website or by email when appropriate.

Contact Us

For questions or requests concerning this Privacy Policy or your personal information, contact:

Tanner Underwater
Email: bookings@tannerunderwater.com
Phone: (561) 441-0593
Website: https://www.tannerunderwater.com